Refund & cancellation policy
What happens to payments if an engagement is cancelled, at each stage of work.
Draft for review, not legal advice.
This document was drafted for AMEYOR's current set-up and has not yet been reviewed by a qualified legal professional. Items marked TO CONFIRM are pending the proprietor's decision.
01Before work starts
If you cancel after paying the advance but before the agreed kickoff date, the advance is refunded in full, less any non-refundable payment-gateway charges [TO CONFIRM: whether a scheduling fee applies].
02After work starts
If an engagement is cancelled after kickoff, AMEYOR invoices the work completed up to the cancellation date at the rates in the Quotation. Any part of the advance that exceeds that amount is refunded. Completed work is handed over on payment.
03Accepted milestones
Payments for milestones you have accepted are not refundable, because the work has been delivered and approved.
04If AMEYOR cancels
If AMEYOR cannot continue an engagement, you receive a refund of payments for work not yet delivered, plus the work completed so far.
05How refunds are paid
Refunds go to the original payment method within [TO CONFIRM: 10 working days] of agreement. Where GST was charged, a credit note is issued as required.
06Maintenance retainers
Monthly retainers can be cancelled with notice before the next billing period [TO CONFIRM: notice period]. The current month is not pro-rated.
07Questions
Email hello@ameyor.in with your quotation reference.